DIRECTOR OF OPERATIONS
Company: Marriott
Location: Dearborn
Posted on: October 12, 2024
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Job Description:
Job Number 24174723Job Category Rooms & Guest Services
OperationsLocation Dearborn Inn Autograph Collection, 20301 Oakwood
Boulevard, Dearborn, Michigan, United StatesSchedule
Full-TimeLocated Remotely? NRelocation? YPosition Type
ManagementJOB SUMMARYFunctions as the strategic business leader of
the property's Hotel Operations. Areas of responsibility may
include Front Office, , Recreation/Health Club, Housekeeping, Food
and Beverage/Culinary and Engineering/Maintenance. Position works
with direct reports (department heads) to develop and implement
departmental strategies and ensures implementation of the brand
service strategy and brand initiatives. The position ensures Hotel
Operations meet the brand's standards, targets customer needs,
ensures employee satisfaction, focuses on growing revenues and
maximizes the financial performance of the department and
developing positive owner relations. Develops and implements
property-wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand's target customer
and employees and provides a return on investment.CANDIDATE
PROFILEEducation and Experience--- 2-year degree from an accredited
university in Business Administration, Hotel and Restaurant
Management, or related major; 4 years experience in the guest
services, front desk, housekeeping, sales and marketing, management
operations, or related professional area.OR--- 4-year bachelor's
degree in Business Administration, Hotel and Restaurant Management,
or related major; 2 years experience in the guest services, front
desk, housekeeping, sales and marketing, management operations, or
related professional area.CORE WORK ACTIVITIESManaging
Profitability--- Demonstrates and communicates key drivers of guest
satisfaction for the brand's target customer.--- Analyzes service
issues and identifies trends.--- Makes and executes the necessary
decisions to keep property moving forward toward achievement of
goals.--- Works with hotel management team to develop an
operational strategy that is aligned with the brand's business
strategy and leads its execution.Managing Revenue Goals--- Monitors
hotel operations sales performance against budget.--- Reviews
reports and financial statements to determine hotel operations
performance against budget.--- Coaches and supports operations team
to effectively manage occupancy & rate, wages and controllable
expenses.--- Reviews the Wage Progress Report and compares budgeted
wages to actual wages, coaching direct reports to address problem
areas and holding team accountable for results.Leading Operations
and Department Teams--- Champions the brand's service vision for
product and service delivery and ensures alignment amongst the
hotel leadership teams.--- Develops systems to enable employees to
understand guest satisfaction results.--- Communicates a clear and
consistent message regarding departmental goals to produce desired
results.Managing the Guest Experience--- Reviews guest feedback
with leadership team and ensures appropriate corrective action is
taken.--- Responds to and handles guest problems and complaints.---
Stays visible and interfaces with customers on a regular basis to
obtain feedback on quality of product, service levels and overall
satisfaction.--- Creates an atmosphere in all Rooms and Food and
Beverage areas that meets or exceeds guest expectations.Managing
and Conducting Human Resources Activities--- Facilitates the
development of creative solutions to overcome obstacles and ensures
implementation to continually improve guest satisfaction
results.--- Ensures employees are treated fairly and equitably.---
Ensures that regular, ongoing communication is happening in
Operations (e.g., pre-shift briefings, staff meetings).--- Fosters
employee commitment to providing excellent service, participates in
daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.--- Incorporates guest
satisfaction as a component of staff/operations meetings with an
emphasis on generating innovative ways to continually improve
results.--- Sets goals and expectations for direct reports using
the performance review process and holds staff accountable for
successful performance.--- Solicits employee feedback, utilizes an
"open door policy" and reviews employee satisfaction results to
identify and address employee problems or concerns.--- Ensures
property policies are administered fairly and consistently,
disciplinary procedures and documentation are completed according
to Standard and Local Operating Procedures (SOPs and LSOPs) and
supports the Peer Review Process.--- Conducts annual performance
appraisal with direct reports according to Standard Operating
Procedures.--- Champions change, ensures brand and regional
business initiatives are implemented and communicates follow-up
actions to team as necessary.The salary range for this position is
$105,000 to $137,000 annually. Marriott offers a bonus program,
comprehensive health care benefits, 401(k) plan with up to 5%
company match, employee stock purchase plan at 15% discount,
accrued paid time off (including sick leave where applicable), life
insurance, group disability insurance, travel discounts, adoption
assistance, paid parental leave, health savings account (except for
positions based out of or performed in Hawaii), flexible spending
accounts, tuition assistance, pre-tax commuter benefits, other life
and work wellness benefits, and may include other incentives such
as stock awards and deferred compensation plans. Benefits and
incentive compensation may be subject to generally applicable
eligibility, waiting period, contribution, and other requirements
and conditions.The compensation and benefits information is
provided as of the date of this posting. Marriott reserves the
right to modify compensation and benefits at any time, with or
without notice, subject to applicable law.Marriott International is
an equal opportunity employer. We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as
disability and veteran status, or any other basis covered under
applicable law.The Autograph Collection is a growing collection of
four and five-star independent hotels, each offering unique and
memorable experiences. Each hotel is thoughtfully chosen for its
quality, originality, bold character, and ability to offer today's
traveler a range of unique experiences suited to their individual
sense of style and adventure. All Autograph Collection hotels look
to attract The Individualist, the brand's target consumer. The
Individualist is someone who uses travel as an opportunity to add
to their personal narrative - in essence they are hand selecting
our hotels whether for personal or corporate travel because it is
much more than simply a place to rest. In joining Autograph
Collection, you join a portfolio of brands with Marriott
International. Be where you can do your best work,--- begin your
purpose, belong to an amazing global--- team, and become the best
version of you.
Keywords: Marriott, Parma , DIRECTOR OF OPERATIONS, Executive , Dearborn, Ohio
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