Program Manager
Company: Sysco
Location: Cleveland
Posted on: October 15, 2024
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Job Description:
JOB SUMMARY
The Manager, Food Safety Program (Food Safety Program Manager
(FSPM)) is responsible for providing proactive leadership and
instruction in Food Safety within the Operating Site. This position
drives the corporate Global Support Center (GSC) food safety
strategy at the local level to mitigate food safety risk through
implementation of the field level risk-based food safety preventive
controls program for the Distribution segment at 1-4 Sysco
Operating Site(s). Sites are assigned to FSPMs based on risk and
complexity.
The Manager, Food Safety Program (Food Safety Program Manager)
oversees the implementation of the requirements, policies,
procedures (SOPs), programs and training components of the food
safety system. This position also serves as the lead for product
recall execution and internal communications, regulatory
inspections completed by local, state/provincial, and/or federal
regulatory agencies, Global Food Safety Initiative and Customer 2nd
or 3rd party audits, food defense and for interaction with
customers on issues related to food safety.
The Manager, Food Safety Program (Food Safety Program Manager)
oversees the implementation of the requirements, policies,
procedures, programs, and training components of the food safety
system. This position is also responsible for supporting tracking
and communicating the Food Safety Key Performance Indicators (KPIs)
and working with multiple Operating Site stakeholders to seek
continuous improvement in KPIs. - This role frequently partners
with stakeholders at the site(s) (1-4 locations), region and market
levels including the Region President and leaders from Operations,
Environmental Health & Safety (EHS), Merchandising, Finance
(Compliance), Sales, and HR functions to provide food safety
leadership and subject matter expertise.
The Manager, Food Safety Program (Food Safety Program Manager)
reports directly to a GSC Field Director, Food Safety and has
dotted line reporting to the OpSite Regional President.
RESPONSIBILITIES
---Execute all GSC food safety related strategies, policies, and
procedures; maintain open communication with all related
departments to address the identification of food safety hazards
and process improvement opportunities. Develop, receive approval,
and implement non-standard Food Safety SOPs as dictated to comply
with specific local, state, or provincial regulations. Provides
data to support reporting on Operating Site Food Safety compliance
and overall performance against food safety KPIs. Ensure compliance
with applicable food safety regulatory requirements (Federal,
State/Provincial and, Local) including US FDA Seafood HACCP, FSMA
Preventive Controls for Human Foods, FSVP, 204 Traceability Rule,
USDA National Organic Regulations, CFIA Safe Foods for Canadian
Regulations, and State regulations such as California Prop 12. Lead
execution of the Food Safety Preventive Controls Program at
assigned sites (1-4), inclusive of HACCP (Hazard Analysis and
Critical Control Points) plan, pre-requisite programs, Food Safety
Policies, and specific SOPs. Completes verification activities
associated with all Preventive Controls programs. Conducts food
safety observations of colleagues with "Key Roles" performing food
safety activities (Receivers, Selectors, Forklift Operators,
Loaders, Delivery Partners, Will-Call, and Sanitation and others as
necessary. Provides coaching for improvement or positive feedback
to reinforce effective behaviors and actions.
Manages and leads Sysco's participation in Global Food Safety
Initiative (GFSI), audits by BRC, independent third parties,
customers, and Sysco's internal audit process, analyze results,
determine root cause, and gather corrective action plans for audit
non-conformance(s). Reviews results with Field Food Safety
Director. Acts as the site's primary contact during Food Safety
regulatory authority inspections by local, state/provincial, or
federal agencies. Defends Sysco's preventive food safety controls
plan to regulators to support compliance with applicable
regulations. Working with site functional leaders, the FSPM
promptly responds to any non-compliances with documented
corrections, corrective actions, and preventive measures. Escalates
issues to GSC FSQA Field Director and Regulatory & Technical
Services team for support. Complete and maintain
documentation/verification requirements per Sysco policies,
procedures, and regulatory requirements (ex. FSMA). Trains and
ensures execution of verification tasks at sites by qualified
individuals when FSPM is working at another site(s). Uses the
OpenText document control system to collect, maintain, and update
GSC standard operating procedures, policies, and templates for all
Food Safety related records used by Operating Site colleagues.
Collaborate with GSC Field Director, Food Safety to complete annual
Food Safety Program reassessments; communicate and implement
required changes with Operating Site stakeholders and others as
necessary.
Follow-up promptly and thoroughly on food safety complaints from
customers. - Effectively communicate resolutions to internal and
external stakeholders as needed by serving as the Food Safety
customer lead at the Operating Site for product complaints with
potential for food safety issues and to support the Claims Process
with Sysco's 3rd party claims administrator. Frequently interacts
with other functions (Sales, Merchandising, Operations to collect
data for Sysco's legal team during claims issues to ensure relevant
purchase and sales records are provided. Maintains effective
working relationships with regulatory authorities, industry trade
groups, suppliers, owned companies, internal stakeholders, and
customers.
Oversees the product recall process to ensure timely communication
and execution of product recalls and completion of related
documentation. Completes vulnerability assessment and develops
mitigations for the Food Defense Program to ensure requirements are
carried out in a timely, accurate manner to decrease risk of
Intentional Adulteration. Completes or assures completion of the
Regulatory Visit Report and documents corrective and preventive
action plans for non-conformances identified in Local,
State/Provincial, Federal regulatory inspections.
Leads implementation of the site level food safety culture program
including food safety awareness and culture assessment activities
(i.e., culture survey) and corresponding action plans for
improvement. Delivers and assures food safety training is tracked
within the specified GSC online training platform for all OpSite
Key Role colleagues and supervisors with direct Food Safety program
responsibilities. Assures all colleagues with food safety touch
points as described in the SOPs are trained during on-boarding and
receive refresher training as dictated by GSC FSQA. - Supports
Academy training for Delivery Partners, Selectors and Supervisors
as directed by GSC FSQA including delivery of training and/or
verification observations of training by Qualified Trainers.
Oversees the execution of the site level Sanitation Program,
including training for internal colleagues and/or 3rd party
provider employees, maintaining the facility cleanliness and
sanitation standards. - Routinely measures operational sanitation
program compliance to ensure food is received, stored, handled, and
transported in a food safe condition to customers and their
patrons. Verifies the Food Safety capabilities, Food Safe
conditions, and execution of food safety procedures of any
potential third-party warehouses, third party carriers, or
suppliers of services (ex. Sanitation) that are intended to be used
by the site. Routinely audits ongoing food safe conditions as well
as operational food safety practices of all approved over-flow food
storage warehouses. Leads implementation of the site level
integrated Pest Management Program, reviews records and reports
from Pest Control Operator, completes site level inspections and
liaises with applicable stakeholders at GSC FSQA, Operations, Fleet
& Facilities to immediately respond to pest issues which could lead
to food safety risk.
Routinely audits food safety practices (internal audits, cross dock
and shuttle yard facility audits, delivery inspections, to
objectively evaluate performance and provide feedback to other
personnel as necessary to ensure compliance with Preventive
Controls Program and any Regulatory requirements (federal,
state/provincial, and local). Facilitates requests from national
and/or local customers for information supporting compliance with
Sysco, Regulatory, or Customer requirements such as questionnaires,
surveys, COI, HHA, provision of BRC Food Safety Certificates, food
safety audits for suppliers, and shelf-life data, etc.
Complete and maintain documentation/verification requirements per
Sysco policies, procedures, and regulatory requirements (ex. FSMA).
Trains and ensures execution of verification tasks at sites by
qualified individuals when FSPM is working at another site(s). Uses
the OpenText document control system to collect, maintain, and
update GSC standard operating procedures, policies, and templates
for all Food Safety related records used by Operating Site
colleagues. Collaborate with GSC Field Director, Food Safety to
complete annual Food Safety Program reassessments; communicate and
implement required changes with Operating Site stakeholders and
others as necessary.
Education Required:
High School or GED Equivalent Required. In lieu of an associate or
bachelor's Degree, a combination of education and experience may be
considered for candidates, provided that the candidate has
demonstrated technical proficiency in the areas of food safety,
food microbiology, food chemistry, animal science, biology, food
defense, bacteriology, food processing technologies, and food
regulations & policy.
Education Preferred:
Preference will be given to candidates with an associate or
bachelor's degree (Food Science, Animal Science, Biological Science
or related)
Experience Required:
Minimum 5 years of experience in Distribution Center Food Service
Operations, Food Safety Quality Assurance/Control, Research &
Development, Food Production/Operations, Supply Chain, or related
discipline. Internal Sysco candidates must have a minimum of three
years Sysco experience.
Knowledge of product traceability
HACCP, ServSafe, FDA Preventive Controls Qualified Individual
certification preferred
Understanding of Food Safety regulations, laws, and best practices
including those from FDA, USDA, CFIA, and other state/provincial/
local entities
Basic knowledge of food microbiology, food safety, and food
defense
Licenses/Certifications Required:
Valid driver's license. Certifications in Food Safety, HACCP and
Good Manufacturing Practices (GMP)
Licenses/Certifications Preferred:
HACCP, ServSafe, FDA Preventive Controls Qualified Individual
certification preferred
Technical Skills and Abilities:
Intrinsic Capabilities: The successful candidate will be
comfortable working independently with minimal oversight. They will
have a high-level of integrity and accountability, specifically the
ability to speak and act with complete honesty and trustworthiness.
They will be flexible and adaptable to adjust quickly to new
circumstances. In addition, this person will demonstrate active
curiosity with a strong focus around proactively soliciting and
acting on received feedback. This person will have a very high
level of maturity and be able to read an audience and adapt his/her
communication and influencing style quickly and appropriately. They
will have high energy and thrive on solving complex challenges.
They will be able to handle multiple assignments simultaneously,
often with competing priorities.
Developing and Leveraging Relationships: The successful candidate
will have superior communication, relationship building and
influencing skills. They will be open-minded, transparent and they
will have exceptional listening skills. This person will
communicate ideas in a clear, practical, and compelling manner. -
Further they will balance data, personalities, and conflicting
interests when influencing others and recognize nuances in reading
others. Finally, this person will possess the highest level of
integrity and character.
Language Skills: The successful candidate will have the ability to
read, analyze, and interpret general business periodicals,
professional journals, technical procedures, or governmental
regulations in English. The candidate must demonstrate the ability
to write reports, business correspondence, policies, and
procedures, as well as effectively present information and respond
to questions from groups of associates, managers, customers, and
suppliers.
Mathematical Skills: The successful candidate must demonstrate the
ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals, as
well as have ability to compute rate, ratio, and percent and to
create and interpret graphs.
Reasoning Ability: The successful candidate must demonstrate the
ability to define problems, collect data, establish facts, and draw
valid conclusions.
Other Skills and Abilities: Ability to use a personal computer and
office communication equipment.
Physical Demands
Reasonable accommodations will be made to enable individuals with
disabilities to perform the essential functions of this job.
This position may require travel to one or more Sysco facilities or
Operating Sites. The work requires the following physical
activities: sitting, finger dexterity for activities such as data
entry, speaking, hearing, visual acuity, and mobility between
departments. Work may require bending, stooping, squatting,
kneeling, and crouching; extensive telephone work; ability to
receive detailed information through both verbal and written
communication, ability to express or exchange ideas by means of the
spoken word; ability to lift up to 50-75 lbs. Use of both hands is
required. The work is performed primarily indoors. Occasionally
some work may be performed for short periods in
temperature-controlled warehouse environments (freezer, cooler, and
exterior environments).
Travel Requirements:
Travel 15-25% (single site)
Travel for FSPMs with 2-4 shared locations will be 40-75%.
Work Environment
The noise level in the work environment is usually moderate. Plant
audits/inspections and working at remote in-transit warehouses and
Sysco Operating Companies contain both moderate/loud noise and
exposure to fumes and mechanical hazards.
Flexible work hours (periodically may include 2nd or 3rd shift)
Keywords: Sysco, Parma , Program Manager, Executive , Cleveland, Ohio
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