Account Manager (Req #: 21)
Company: Niles Enterprises, LLC
Location: Fenton
Posted on: October 23, 2024
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Job Description:
Position Title: Account Manager (Req #: 21)
Location: Fenton, MI
Job Category: NIC Non Union
Salary Interval: Salary
Pay Range: N/A
Application InstructionsPlease complete our application with as
much information as possible.
Position DescriptionSummary of PositionThe purpose of the Account
Manager position is to create long-term relationships with the
assigned portfolio of accounts (both existing and new) in the
defined territory or as assigned. The Account Manager serves to
understand the customer's demands, devises a plan on how to meet
these demands, and generates sales for the company as a result. The
Account Manager will manage service or sales of customer accounts
with duties entailing estimating and analyzing records of present
and past operations. The Account Manager will be responsible for
building relationships, growing volume, and maintaining the
company's existing relationships with a customer or group of
customers to ensure a continued working relationship with Niles.
The Account Manager will assist with expanding the services Niles
can provide and increase the volume of business already being
provided to the customer. The Account Manager will manage the
client account(s) they are assigned to. The Account Manager will
serve as the interface between the Customer Service and the
Operations Team at Niles.
Essential Duties and Responsibilities --- Manage communication with
assigned customers.--- Understand customers' corporate structure
and decision-making processes.--- Contract management as it relates
to meeting the requirements of Maintenance Service Agreements
(MSA's). --- Act as the customers representative inside Niles to
ensure that the customer experience is positive and collaborate
with various internal departments to ensure that they fulfill
customers' needs and expectations.--- Understand customer
requirements and work with Safety and QAQC to ensure all bid
criteria are met.--- Account Managers will work with the Estimating
Team to bid on projects and develop pricing strategy.--- Understand
project importance to enhance the customer relationship.--- Working
closely with the Operations Team at a project level so customer
expectations are met/exceeded and anticipate future needs.---
Working with field leaders to identify potential for relationship
growth and understand field components to grow business and exceed
customer expectations.--- Ensure a successful customer onboarding
process.--- Support Business Plans to assist Senior Management Team
in meeting strategic goals.--- Conduct customer surveys to track
company performance.--- Manage relationships with existing
customers to increase the volume of work and introduce new
services.--- Collect and analyze data concerning customer behavior
to understand changing needs.--- Travel will be required (with some
overnight).
Position RequirementsRequired Qualifications --- 3+ years of Sales,
Marketing, and Account Management background.--- Experience in
industrial painting and/or roofing preferred or in general
construction-related industries.--- Estimating experience in a
construction-related industry is a plus.--- Proven track record of
success in building and maintaining relationships.--- Computer
knowledge--- Excellent verbal and written communication skills and
interpersonal skills--- Attention to detail.--- Analytical and
problem-solving skills
Technical Skills --- Microsoft Office Suite--- CRM - account
management software
Equal Opportunity EmployerNiles Industrial Coatings is a proud
Equal Opportunity Employer and believes that a diverse workforce is
critical to our success. We hire on the basis of experience and
qualifications, and in consideration of job requirements therefore,
we do not discriminate against applicants due to race, color,
religion, national origin, sex, age, disability, veteran status,
sexual orientation, gender identity, creed, marital status or
parental status, height, weight, citizenship status, arrest record,
disability, genetic information, military or veterans' status or
any other legally protected status by federal, state, or local
law.
PI0e227559e919-37248-35692968
Keywords: Niles Enterprises, LLC, Parma , Account Manager (Req #: 21), Executive , Fenton, Ohio
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